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Freeware HelpDesk CentreDesk Group 6.101 - Download




About Freeware HelpDesk CentreDesk Group

CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full...

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.



Previous Versions

Here you can find the changelog of Freeware HelpDesk CentreDesk Group since it was posted on our website on 2015-04-25 03:00:00. The latest version is 6.101 and it was updated on 2024-03-27 12:25:02. See below the changes in each version.

Freeware HelpDesk CentreDesk Group version 6.101
Updated At: 2012-01-01
Changes: Update - Full unlocked Access .mdb file included with download
Freeware HelpDesk CentreDesk Group version 5.303
Updated At: 2008-09-03
Changes: Update - Vistaq and Office 2007 enabled


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Disclaimer

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Users Rating:  
  5.0/5     1
Downloads: 140
Updated At: 2024-03-27 12:25:02
Publisher: Merging Technologies
Operating System: Win2000,Win7 X32,Win7 X64,WinServer,WinVista,WinVista X64,WinXP
License Type: Free